FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Product – Creatine
Below are some common questions about our products.
What are LAB27 Creatine Gummies?
LAB27 Creatine Gummies are a convenient and tasty way to take creatine. Each gummy contains 1.5g of creatine monohydrate, is sugar free, vegan and made with natural flavours, making it easier than ever to support strength, energy and focus every day.
How many gummies should I take per day?
By FSANZ guidelines, the recommended daily intake of creatine is 3g per day. That’s why our bottle lists 3g (2 gummies) as the suggested daily serving.
However, creatine can also be taken in higher amounts depending on your training and goals. With LAB27 Creatine Gummies you can easily adjust your intake:
- 2 gummies = 3g
- 3 gummies = 4.5g
- 4 gummies = 6g
Most people benefit from a daily serving between 3–6g of creatine monohydrate.
When is the best time to take creatine gummies?
You can take them at any time of day. Many people prefer taking creatine post-workout with meals, but consistency matters more than timing.
Are creatine gummies as effective as powder?
Yes. LAB27 Creatine Gummies contain the same creatine monohydrate studied in hundreds of clinical trials, just in a convenient gummy format.
Are LAB27 Creatine Gummies safe?
Creatine is one of the most researched supplements in the world, shown to be safe when taken within recommended daily amounts. Each batch of LAB27 gummies is third-party tested by Eurofins to confirm creatine dosage per serving.
How long will one bottle last?
Each bottle contains 90 gummies. Depending on your serving size:
- 2 gummies a day (3g) = 45 days
3 gummies a day (4.5g) = 30 days
4 gummies a day (6g) = 22 days
Do the gummies contain sugar or animal products?
No. Our gummies are 100% sugar free, vegan friendly, and made with natural flavours.
How long does it take to see results?
Most people notice improvements in strength, performance and recovery within 2–4 weeks of consistent daily use.
Orders & Shipping
Below are some of are common questions about orders
Where do we ship?
We currently ship across Australia.
How much is shipping?
- Free shipping is included with all subscription orders.
- Standard and Express shipping rates apply for one-time purchases.
How long does delivery take?
Orders are typically delivered within 2–8 business days depending on your location in Australia.
How quickly will my order be dispatched?
We aim to dispatch all orders within 24 hours of receiving them, Monday to Friday. Orders placed on weekends or public holidays are sent the next business day.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number so you can follow your delivery every step of the way.
Our Return Policy
At LAB27, your experience matters to us. We want you to feel confident in your purchase and supported every step of the way.
If you are not completely satisfied with your order, you may request a return within 30 days of delivery. The product must be unopened, unused, and in its original packaging.
How returns work
Email our team at hello@lab27.com.au with your order number and reason for return.
Once approved, we will provide return instructions.
You are responsible for return shipping costs unless the item is faulty or incorrect.
Refunds
Once we receive and inspect your returned item, we will process your refund to the original payment method.
Please allow up to 7 business days for the refund to appear in your account.
Faulty or damaged items
If your product arrives damaged, incorrect, or defective, please contact us within 7 days of delivery with photos of the item and packaging. We will replace it at no extra cost to you.
Subscriptions
If you need to cancel or pause your subscription, you can do this anytime in your customer account before your next charge date.
If an order has already been charged and shipped, standard return conditions apply.
Non returnable items
Opened or used products.
Need help
If you have any questions, email us at hello@lab27.com.au. We are here to help.
Subscription
Below are some common questions about our subscription program
What is the LAB27 subscription program?
Our subscription program delivers your favourite LAB27 Creatine Gummies directly to your door. You can choose 1, 2 or 3 bottles per delivery, with flexible frequency options of every 1, 2 or 3 months.
What are the benefits of subscribing?
Subscribers enjoy:
- Free shipping on every order
- Exclusive savings from 5% to 25% depending on your plan
- Automatic deliveries so you never run out
- The flexibility to pause, change or cancel anytime
Can I change my subscription at any time?
Yes. With just a few clicks you can update your delivery frequency, adjust the number of bottles, skip a shipment, or cancel your subscription with no fees.
How do I manage my subscription?
Once you subscribe, you’ll receive access to your customer portal where you can log in at any time to manage your orders and preferences.
When will I be billed?
Your payment is processed at the time of each shipment, based on the frequency you’ve selected (every 1, 2 or 3 months).
Do I still get subscription benefits if I order multiple bottles?
Yes. The more you subscribe to, the more you save. Our discounts scale from 5% to 25% depending on your selection, and every subscription order always includes free shipping.